Return, Exchange, and Watch Repair Policy
You may request a return within 7 days of receiving the product, provided that the product meets the following conditions:
- The product must remain in its original packaging, unused (except for trying on), unworn, undismantled, undamaged, free of scratches, and unaltered.
- Return requests must be submitted within 7 days of receiving the product.
- Exchange requests must also be made within 7 days of receiving the product.
Special Notes:
- If the package is lost during shipping, or if it cannot be delivered to us due to customs issues, we will not accept returns, exchanges, or repairs.
(Due to non-compliance with customs clearance requirements, we do not provide customs clearance or declaration services. We will not respond to notifications regarding shipping, customs clearance, or declaration.) - All logistics fees and handling charges incurred during the repair process must be borne by the customer. Thank you for your understanding.
Return Process:
- Submit a Return Request: Please contact cleanfactorywatch.co to request a return and provide the relevant order information.
- Safe Packaging and Shipping: Ensure the product is safely packaged and returned via a reliable shipping method. We recommend keeping the shipping receipt for tracking the return process.
- Product Inspection and Refund:
- After receiving the returned product, our team will inspect it and notify you of the results via email.
- If the return request is approved, the refund will be processed via the original payment method and should be credited within a certain period.
Refund Delays or Non-receipt: If you have not received your refund, please follow these steps:
- Check your bank account to confirm whether the refund has been processed.
- Contact your credit card company, as some refunds may require processing time.
- Consult your bank, as there may be a delay in the refund’s arrival.